Privacy Policy

Effective Date: 1 January 2026

At hacco.app (“we”, “us”, “our”), we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase on our website.

1. Information We Collect

We may collect the following types of personal information:

a) Information You Provide

Full name

Email address

Phone number

Shipping and billing address

Payment details (processed securely by third-party payment providers)

Order and communication details

b) Automatically Collected Information

IP address

Browser type and device information

Pages visited and time spent on the website

Cookies and similar technologies

2. How We Use Your Information

We use your personal data to:

Process and deliver your orders

Provide customer support and respond to enquiries

Send order updates, tracking information, and service emails

Improve our website and services

Prevent fraud and ensure website security

Comply with legal obligations

3. Legal Basis for Processing (UK GDPR)

We process your personal data based on:

Performance of a contract (to fulfil your order)

Your consent (for marketing communications, where applicable)

Legal obligations

Legitimate business interests (such as improving our services and preventing fraud)

4. Sharing Your Information

We may share your data only when necessary with:

Payment processors (such as PayPal or card payment providers)

Shipping and logistics partners

IT and website service providers

Legal or regulatory authorities when required by law

We do not sell or rent your personal data to third parties.

5. International Data Transfers

As we work with international suppliers and logistics partners, your data may be transferred outside the UK.
Where this occurs, we ensure appropriate safeguards are in place to protect your personal data.

6. Data Retention

We retain your personal information only for as long as necessary to:

Fulfil orders and provide services

Meet legal, accounting, or regulatory requirements

When no longer needed, your data is securely deleted or anonymised.

7. Cookies

We use cookies to:

Improve website functionality

Analyse website traffic

Remember user preferences

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

8. Your Rights

Under UK data protection laws, you have the right to:

Access your personal data

Request correction of inaccurate data

Request deletion of your data

Object to or restrict processing

Withdraw consent at any time

Lodge a complaint with the UK Information Commissioner’s Office (ICO)

9. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.

However, no online system is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

📧 Email: help@hacoo.link
⏱ Response time: within 24 hours