Shipping & Delivery Information

Order Processing Time

Once your order is placed, it will be processed within 3–6 business days. During this time, we prepare your items, complete quality checks, and arrange international shipment.

You will receive a tracking number by email within a maximum of 6 days after your order is confirmed.

Shipping Time

All orders are shipped directly from our warehouse in China.

Estimated delivery time: 15–25 days

Delivery times may vary depending on your location, customs processing, and local courier services.

Shipping Method

Your parcel is shipped internationally from China and then handed over to a local courier company in your country (such as Royal Mail, An Post, DHL, or another regional carrier).

Tracking Your Order

Your tracking number may not update immediately after dispatch.

This is normal for international parcels, especially while the item is in transit between countries.

Tracking updates usually become active once the parcel arrives in your destination country.

If tracking does not update for several days, please allow some time and check again.

Customs & Delays

All international shipments must pass through customs control.

Customs processing times can vary and may cause delays beyond our control.

In some countries (for example, Ireland), customs clearance may take longer.

We appreciate your patience during this process.

Delivery Support

We take full responsibility for assisting you until your parcel is successfully delivered.

If you experience:

Long delays

Tracking issues

Delivery problems

Please contact us, and we will be happy to help.

📧 Email: help@hacoo.link
⏱ Response time: Within 24 hours

Important Notes

Delivery times are estimates, not guarantees.

We are not responsible for delays caused by customs, weather conditions, or local courier issues, but we will always support you in resolving any delivery concerns.

Please ensure your shipping address is correct before placing your order.